As you are aware coronavirus has been and continues to dominate the news. Digiprint are carefully monitoring the situation, however, we wanted to update you with some of the measures already put in place to help protect the business and its staff whilst still ensuring high levels of service.
IT’S ABSOLUTELY BUSINESS AS USUAL!
Until we are told otherwise we aim to keep the studios open and maintain business as usual. We still have full access to our supply network so we’re currently able to provide our usual level of service.
HOW WE PLAN TO MAINTAIN OUR HIGH LEVEL OF SERVICE
As a business, we already have a Business Continuity Plan in place, this has recently been reviewed to take into account the new COVID-19. Due to this, we have plans in place should we have to change our working practices and /or location so that we can continue to function as a business and provide our customers with a continued high level of service.
Phase 1: Studios remain open to the public but we recommend sending requests and orders via email so that we may limit contact and abide to the governments advice on social distancing. We request that cash is not used and contactless payment or bank transfer is preferred.
Phase 2: Closed door policy, To protect our team we will operate a “closed door policy” ensuring that contact with the public is minimal whilst still allowing our staff to continue working within the studios producing print and signs as normal. Email orders, phone enquiries and direct delivery or collection from the door will be available. Customers can also order via our website www.orderlink.co.uk/digiprintwebshop/home for free direct to customer delivery.
Phase 3: If instructed by the government, Studios will be closed to all staff and public access. Our reduced central team will continue to process enquiries, quotes and orders remotely via email only. A slightly reduced product range and level of services will be available and customers can also order via our website www.orderlink.co.uk/digiprintwebshop/home for free direct to customer delivery.
We are at phase 3 of our continuity plan. Please do not travel to our studios as they are closed. Email orders and online orders can still currently be processed for a limited product range. Our central print hub is working hard to get these orders delivered quickly and directly to your home with free delivery.
We are now at Phase 2 of our plan. We are still open but urge you not to come to the studios and order online or contact our team via email or phone.
WE WILL BE PERMANENTLY CLOSED ON SATURDAYS IN CHIPPENHAM
AND TEMPORARILY CLOSED ON SATURDAYS IN BATH
We are fully open 9am to 5pm at both locations